Refund & Cancellation Policy
Last Updated: March 2026
1. 14-Day Free Trial Policy
We offer a 14-day free trial across all subscription plans to let you test our locket photo studio tools. No credit card or upfront billing information is required to start your trial. At the end of the 14 days, studio access will pause automatically unless you choose to upgrade to a paid monthly plan. You will never be charged without your explicit consent.
2. Monthly Subscription Cancellations
You may cancel your monthly subscription at any time directly through your account dashboard.
- Cancellation Process: Go to dashboard > billing & subscriptions > Manage Billing Portal and cancel your subscription directly in the Manage Billing Portal.
- Effective Date: Cancellations take effect at the end of your current paid billing month.
- Continued Access: You retain full access to your custom subdomain, templates, and studio tools through the end of your prepaid monthly period.
- No Auto-Renewal: Once canceled, your payment method will not be charged for subsequent months.
3. Refund Policy
Monthly Charges: Subscription fees are billed monthly in advance and are non-refundable once processed. We do not issue partial or pro-rated refunds for unused days within a monthly billing cycle.
Billing Errors & Outages: If you experience a billing error or a prolonged platform outage (lasting more than 48 consecutive hours caused by our infrastructure), please contact support for an immediate account correction or credit.
4. Policy Summary
| Plan Type | Cancellation Term | Refund Status |
|---|---|---|
| 14-Day Free Trial | Anytime during trial | 100% Free (No Card Needed) |
| Monthly Subscriptions ($19/$29) | Before next monthly billing date | Non-refundable; active through month end |
5. Billing Questions & Support
If you have questions about your billing invoice or need assistance with your subscription, please email us at support@locketpictures.com.